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Consumer Data Privacy Policy

Your Privacy is important to us: Book In respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established by the Privacy Act 1993. You can travel through most of our site without giving us any information about yourself. All information Book In receives from its customers is protected by Book In’s secure server. All of the customer data Book In collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Third Parties Can Not Use Your Information: Book In does not sell or rent your personal or customer information.

How we use your information: Book In will provide Operators with the information required to create a reservation that you make through our website. To make an online booking on Book In you are required to provide your contact information and perhaps other demographic information. Your contact information is also used to contact you when necessary. We provide the guest/passenger name, telephone number and email address for each booking made to the relevant supplier to fulfil your booking. Our suppliers require this information for the booking and may use it if they need to contact you about the booking. Although we offer accommodation from reputable suppliers, we encourage you to review the privacy policies of any supplier whose services you book on our website.

Other than for purpose of fulfilling your accommodation booking we only release account and other personal information when we are informed that release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Book In, users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police, IRD and the Ministry of Business, Innovation and Employment. Members can contact Book In to ask whether such information has been provided.

Credit Card Details: Credit Card details are only stored for the processing of payment and will be deleted once payment is processed. Payments are transacted through Paystation. Please refer to their terms of use and privacy policy here.

Privacy & Site Changes: From time to time, Book In may review and update our privacy statement. Revised versions will be updated on the website.

Email: It is the policy of Book In not to send our users emails unless they subscribe to our mailing list to receive our newsletters. It is also our policy to immediately remove any user from our mailing list upon the user's request. Newsletters will contain clear and obvious instructions for how the users can remove themselves from that mailing list.

Privacy complaints: If you are concerned about how we handle your personal information please contact us using the details below. We will respond to you within a reasonable time period.

Contact us: If you have any questions regarding how we handle your personal information please send your questions by email to privacy@bookin.co.nz or send via post to: Book In; PO Box 832, Whangaparaoa 0943, Auckland.

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